GET HELP FOR DESKSPACE AND TOPDESK
DOWNLOAD YOUR SOFTWARE
To download software you've purchased or upgrade to the latest version, please enter your email address and order reference number below, then click the Download button.
CONTACT US
Get help with your order
For order or billing assistance, please click here to contact Customer Service.
Get help with your software
To report a bug or get help using your software, please click here to contact Support.
For business or media enquiries
For sales, licensing, or media enquires, please click here to contact Sales.
CAN'T GET YOUR SOFTWARE TO WORK?
If DeskSpace or TopDesk do not work on your computer, or if you experience any graphical glitches when using them, installing the latest drivers for your video card will fix the problem 9 times out of 10.
You can find video driver download links for the most popular video cards below. If you can't find drivers for your video card, or installing the latest drivers does not fix the problem you're experiencing, please let us know and we'll do everything we can to get your software up and running.
ATI Video Drivers
Click here to download the latest ATI video drivers.
Intel Video Drivers
Click here to download the latest Intel video drivers.
Don't know which video card you have?
Contact us and we'll be happy to help you find out.
NVIDIA Video Drivers
FREQUENTLY ASKED QUESTIONS
How do I download my software?
To download your software go to the top of this page, enter the email address you supplied when you ordered and your order reference number, then press the Download button.
I already have the full version, how do I upgrade to the latest version?
To upgrade to the latest full version of a product:
- Go to the top of this page.
- Enter the email address you supplied when you ordered and your order reference number, then press the Download button; the new version will begin downloading.
- After the new version has finished downloading, uninstall the current version from your computer.
- Finally, install the new version you just downloaded.
What's my order reference number?
Your order reference number is listed in the download details email you received from us when you first ordered. If you didn't receive a download details email, please contact Customer Service.
Why isn't my order reference number recognized?
If your order reference number isn't recognized, you may have accidently entered it incorrectly.
You can make sure you're entering the correct order reference number by checking the download details email you received from us when you ordered.
I'm having trouble downloading my software, how do I get help?
Some download managers can interfere with the download process. If you're using a download manager and are experiencing any problems downloading, please disable the download manager and try again.
If you still can't download your software, please contact Customer Service.
What payment methods are available?
You can pay via:
- Visa, MasterCard, Eurocard, American Express, Discover/Novus, Diners Club, and JCB.
- Bank and Wire Transfer.
- PayPal and PayPal eCheck.
Is the order process secure?
Yes, the order process is extremely secure.
Orders are processed by Avangate and PayPal, trusted leaders in online payments. Avangate and PayPal help protect your credit card information with industry-leading security and fraud prevention systems.
I don't live in the United States, can I pay in my own currency?
Yes, your order will automatically be charged in your own currency.
Do you offer volume discounts?
Yes, volume discounts are available when you buy more than five licenses. Please contact Sales to find out more.
How will I know if my order has been processed?
We will send you an email once your order has been processed.
How will you deliver my order to me?
Your order is delivered to you via electronic download. We will send you full instructions on how to download your order after it's processed.
How long will it take for me to receive my order?
If you paid by credit card or PayPal, your order will be delivered instantly. If you paid by PayPal eCheck your order will be delivered within five business days of receipt of payment.
What happens after I order?
We'll contact you as soon as your order has been processed. Credit card and PayPal orders are processed immediately, but purchases made by PayPal eCheck can take up to five business days to process. If you've ordered using one of these payment methods and you haven't heard from us after five business days, please contact Customer Service.
After your order has been processed, you will receive a download instructions email from Otaku Software.
Please allow up to two hours after your order has been processed to receive these emails. If your email account has a spam-filter, these emails may be sent to your junk email folder. If you're using a spam filtering service that requires manual email authorization, such as Spam Arrest, please allow up to one business day to receive these emails.
The download instructions email contain an order reference number. To download your software:
- Visit the Help page.
- Enter your order reference number and email address.
- Click the Download button to download an installer for your software.
- Run the downloaded installer and follow the instructions. You can install the full version without uninstalling the trial version, and all your settings will remain the same.
If you experience any problems downloading, please contact Customer Service.
If I have a question about my order, who do I ask?
If you have a question about your order that hasn't been answered above, please contact Customer Service.
Can I use a product on both my desktop and laptop if I've only bought one license?
Yes, a single license allows you to use a product on both your desktop and laptop. All our products are licensed for individual-use, which means that you can install and use them on your everyday computers (a desktop and a laptop, for example), but must purchase a separate license for every other person who uses them.
Do I get free upgrades?
Yes, all our products come with 1 year of free upgrades.
How long can I use the product for?
After you buy a product you can use it (and any free upgrades) for as long as you want, and if you need to re-install it you can always re-download it from the Help page. Your license will never expire, and you will never be forced to upgrade.
If I buy a product and I don't like it or it doesn't work on my computer, can I get a refund?
Yes, all our products come with an unconditional 30 day money back guarantee.